Warranty & Return Policy

FlashCo Single Ply Products Twenty (20) Year Limited Warranty

20 year warrantyThe Limited Warranty: FlashCo® Manufacturing, Inc. warrants to the Purchaser (as defined below) that, for the life of the roofing system to which the Covered Product was properly applied, up to a maximum of twenty (20) years, subject to the terms, conditions, and limitations stated in this warranty, the FlashCo warranted single-ply products identified below (“Covered Products”) will not allow the passage of water through the membrane or the heat welded joint solely as a result of a manufacturing defect.

Who is Covered? For the purposes of this limited warranty, the “Purchaser” includes only the owner(s) of the property at the time the Covered Products are installed. This warranty shall not be transferred or assigned to any other person, whether by operation of law or otherwise. Subsequent owners of the property may apply to FlashCo to assign the warranty under the same terms and expiration date as the original Purchaser’s warranty. FlashCo shall have the sole discretion whether to permit the assignment of the warranty to the new owner(s).

The Covered Products:  The warranty covers the following FlashCo manufactured single-ply products:

  • FlashWrap® Split Boots
  • FlashJack Closed Boots
  • FlashVent Vent Flashings
  • FlashDrain Drains and Scuppers
  • FlashEdge Coated Metal Products; and
  • FlashAccessory Single-Ply Accessories
  • FlashStrap™ Solar Racking Accessories
  • FlashBelt™ Solar Racking Accessories
  • FlashAnchor™ Solar Racking Anchors

Exclusive Remedy:  In the event a Covered Product allows the passage of water through the membrane or the heat welded joints solely as a result of a manufacturing defect, at its sole option FlashCo will replace the product at no cost to the Purchaser or refund the cash value of the product.  FlashCo’s sole responsibility under this warranty will be to provide such replacement products or refund the current cash value of the products.  The cash value of the product takes into account the amount of use the Purchaser has received and will be calculated by dividing the number of months remaining on the warranty term by the number of months of the warranty (240), multiplied by the original purchase price for the Covered Product found to be defective.  The maximum pro-rated value allowed by FlashCo shall not exceed the original purchase price.  The warranty does not include any costs to remove defective products, installing the replacement product, or to repair any property damage or any other consequential or incidental damages resulting from the leak.  The Purchaser is responsible for all such costs beyond the replacement of the defective product.

Activating the Warranty:  On completion of the installation of the Covered Products, the roofing contractor will provide the Purchaser a Warranty Information Card (below).  Within ninety (90) days of completion of installation, the Purchaser must complete the Warranty Information Card and send it to FlashCo Manufacturing, Inc.,  150 Todd Rd., Santa Rosa, CA 94928 or email it to sales@flashcomfg.comThis warranty terminates after 90 days if FlashCo does not receive a completed Warranty Information Card from the Purchaser.

Filing a Claim:  Purchaser shall notify FlashCo within thirty (30) days after discovery of any manufacturing defect the Purchaser believes is covered by this warranty.  The notification shall be in writing delivered to FlashCo Manufacturing, Inc., 150 Todd Rd., Santa Rosa, CA 94928 or emailed to sales@flashcomfg.com.  By notifying FlashCo of the warranty claim, Purchaser authorizes FlashCo or its designee to conduct a physical inspection, on site, of the cause of the defect, if FlashCo so chooses.  Should the investigation reveal the cause of the defect to be outside the scope of this warranty, Purchaser will be responsible for the costs of the investigation and all related costs, such as repair and/or replacement of the defective product.  If Purchaser has altered or destroyed the original installation from which the claim is based, or does not permit FlashCo or its designee the opportunity to reasonably investigate the claim, the claim will be denied.  In most cases, FlashCo will investigate, make its claim determination and, if applicable, replace the product or make the refund within thirty (30) days of the Purchaser’s notice of a claim.

Exclusions from Coverage:  This warranty does not cover (a) damage caused by intentional or negligent acts, misuse, abuse, or improper handling or storage of the Covered Product, including damage caused by later-added rooftop installations (e.g., solar installations); (b) Covered Product installed not in accordance with manufacturer’s specifications or instructions, building codes, roofing material manufacturer’s specifications, or acceptable trade practices; (c) damage to Covered Products caused by cracking, shifting, or other failure of the underlying roof, or the lack of roof maintenance; (c) damage to the Covered Product caused by hurricane-strength winds, tornado, earthquake, fire, explosion, lightning, flood, or falling objects including hail; (d) damage to, or discoloration of, Covered Products contaminated with dirt, pollutants, acids, oils, greases, or other harmful chemical or biological agents.  FlashCo shall have no obligation under this warranty while any bills for installation, supplies, and services (including any interest and other fees under the terms of the installation agreement) have not been paid in full to the roofing contractor or materials supplier.

Dispute Resolution:  FlashCo and the Purchaser agree to attempt to resolve any controversy or claim relating to this warranty in good faith.  Any such dispute shall first be submitted to mediation by a single, mutually agreeable mediator before filing a lawsuit or other proceeding in court.

Limited Warranty:  TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE.  NO OTHER WARRANTY, REMEDY, OR CONDITION, WHETHER ORAL OR WRITTEN, IS EXPRESSED OR IMPLIED.  FLASHCO SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

NO REPRESENTATIVE OF FLASHCO HAS AUTHORITY TO MAKE ANY REPRESENTATIONS, ALTER ANY TERMS, OR MAKE ANY OTHER WARRANTY, EXCEPT AS STATED HEREIN.

FlashCo’s Hassle-Free Return Policy

Customers returning a product within 30 days of purchase will receive a full refund.

To qualify, the returned items must be:

  • Standard (non-custom).
  • In resalable condition.
  • In its original packaging (full boxes, units).
  • Accompanied by/reference to the original invoice.

In addition:

  • The customer must contact their FlashCo CSR to initiate the process.
  • The customer is responsible for arranging the return shipment of items back to FlashCo, as well as paying the freight charges for the returned shipment.
  • The returned items are subject to inspection upon receipt at FlashCo.

Any return desired after 30 days of purchase will be subject to a 20% restocking fee.

To qualify, the returned items must be:

  • Standard (non-custom).
  • In resalable condition.
  • In its original packaging (full boxes, units).
  • Accompanied by/reference to the original invoice.

In addition

  • The customer must contact their FlashCo CSR to initiate the process.
  • The customer is responsible for arranging the return shipment of items back to FlashCo, as well as paying the freight charges for the returned shipment.
  • The returned items are subject to inspection upon receipt at FlashCo.
  • FlashCo reserves the right to refuse any return after 30 days of purchase.